Refund Policy

Your satisfaction and trust are the foundation of our business. We believe in the quality of our sustainable products, and we stand behind them. If your purchase does not meet your expectations, we offer a straightforward and conscientious refund process.

Our Return & Refund Commitment

  • We accept returns for unworn, unwashed items with original tags attached within 30 days of delivery.

  • Approved returns receive a full refund to the original payment method.

  • We use carbon-neutral return shipping to align with our environmental values.

How to Return an Item

  1. Initiate your return by emailing [email protected] with your order number, or by accessing your account on our website.

  2. Our team will provide a Return Authorization and a prepaid, carbon-neutral shipping label.

  3. Pack the item(s) securely, ideally reusing the original packaging to minimize waste, and ship it back to us.

After We Receive Your Return

  • Our warehouse will process your return within 3-5 business days of receipt.

  • Once approved, we will issue your refund immediately.

  • Please note it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges
For the fastest service, we handle exchanges through a return and new purchase:

  1. Follow the standard return process for the item you wish to exchange.

  2. Place a new order for the desired item on our website.
    This ensures you secure the correct size or style without delay.

Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at [email protected]. We will apologize for the error, cover all return costs, and prioritize sending a correct replacement or issuing a full refund.

Sustainable Consumption
Before returning an item, please consider if it can be cared for or repaired. We are happy to provide garment care advice to help extend the life of your clothing. Embracing mindful consumption is at the heart of our mission.

Questions?
Our customer care team is here to assist you with any aspect of your return.
Contact Email: [email protected]

Thank you for supporting ethical fashion and for partnering with us in our commitment to a more sustainable future.