Shipping policy

We are dedicated to delivering your thoughtfully chosen items responsibly and reliably. This policy outlines how we handle the shipping of your orders, consistent with our commitment to sustainability and customer care.

Order Processing Time
All orders are carefully processed and prepared for shipment at our fulfillment center within 1 to 3 business days (excluding weekends and holidays). You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order leaves our facility.

Shipping Time & Delivery
After processing, please allow an estimated 6 to 12 business days for your order to arrive at its destination. This timeframe is an estimate that begins once the order is shipped and includes the transit time through global logistics partners and local postal services. Delivery times may occasionally be affected by factors beyond our control, such as customs procedures, local holidays, or weather events.

Shipping Method & Sustainability
All orders are shipped via our network of carbon-neutral logistics partners. We meticulously measure and offset the carbon emissions associated with every shipment to fulfill our environmental promise. Your items will arrive in minimal, plastic-free, and recyclable packaging.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow up to 24 hours for the tracking information to become active in the carrier’s system.

Shipping Address & Customs
Please ensure your shipping address is entered completely and accurately during checkout. We are not responsible for orders lost or delayed due to incorrect addresses. For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient, as determined by the laws of the destination country.

Contact Us
If you have any questions about your order’s shipment or this policy, our team is ready to assist.

Email: [email protected]